← All detection heuristics · Social Engineering
critical
SE_TECH_SUPPORT_REFUND_INVOICE_SCAM
What it means
A security-product invoice directs an unauthorized-charge callback to a phone number.
Why it fires
The detector requires a consumer security brand, a monetary charge, invoice or renewal language, an unauthorized-charge or refund directive, and a dialable callback number.
Other Social Engineering heuristics
SE_BOOKING_COMPLAINT_PHISH PDF_FAKE_DOCUMENT_COMPONENT_INSTALLER OOXML_QR_CREDENTIAL_PHISH SE_CALLBACK_SCAM_TEMPLATE PDF_BRAND_ACCOUNT_UPDATE_REDIRECT_LURE PDF_IMAGE_REPEATED_DECOY_REDIRECT_LURE PDF_IMAGE_DOCUMENT_REVIEW_HOST_LURE PDF_LOCALIZED_DOWNLOAD_HOSTING_LURE PDF_MINIMAL_VIEW_DOCUMENT_REDIRECT PDF_NESTED_ENCODED_CROSSHOST_REDIRECT PDF_RFP_EXTERNAL_ACTION_LURE PDF_UTILITY_REFUND_OFFDOMAIN_LURE PDF_SPARSE_MOVED_ARTICLE_DOORWAY